Position Overview: Responsible for gathering (telephonically or email) information required for accurate assessment Value Added Product Claims.
Responsibilities
- Provide policy holders with exceptional service and customer experience whilst dealing with all types of queries relating to claim and policy benefits etc.
- Responsible for capturing claims correctly and accurately.
- Confirm that the claim information is correct and valid.
- Check the status of the policy & receipt of premium (current and up to date), to facilitate claim processing.
- Responsible for ensuring that all the required supporting documentation is obtained and attached to the claims administration system to comprehensively assess the claim.
- Responsible for managing queries raised by policy holders, supplier and internal stakeholders relating to claims.
- Process refunds to clients, dealers or finance houses when required.
- Process payments to clients and suppliers when required.
- Correspondence to clients with respect to claims outcomes and requirements for future claims to manage claims.
- Ensure that all interactions and developments are well documented on the claims administration systems.
- Responsible for the timely resolution of queries that require intervention/correction.
- Update policy information on the system when information changes.
- Responsible managing all telephonic queries in a professional and efficient manner.
- Ensure the principles of TCF (Treating Customers Fairly) are embedded in all customer interactions.
Requirements
- Grade 12 / Matric certificate.
- Computer Literacy is Essential
Knowledge and skills
- General administrative experience.
- Compassion
- Attention to detail
- Customer service experience.
- Excellent communication and interpersonal skills.
How to Apply
Interested candidates to please submit their CV to: [email protected] (write “Learnership Programme” in the email subject)
NB. Should you not hear from us within 2 weeks from date of application, please consider yourself unsuccessful.